Security Staff Training & Orientation
|It has repeatedly been written that a security officer’s primary
responsibility is to ” observe and report.” This is essentially true,
but try to convince your employees of this when the officer does
not respond appropriately to an emergency or where the officer’s
public relations skills are less than adequate. Pre-service training
and orientation have traditionally involved familiarization with generic
skills at any security post (e.g. fire extinguisher use, fire prevention,
patrol technique, etc.). This, however, is not adequate for most security posts. In-service training must involve a comprehensive study of precisely what you expect from the officers. How does the officer fit into the security program?
What will be the anticipated level of service that your organization’s employees
will want? Pre-service training, therefor, is really: (a) knowing what specific
service you expect from your officers; and (b) constructing the selection,
screening, and pre-service curricula to assure achievable and sustainable
results. In-service training, however, is the development of curricula and
methodology intended to achieve an entirely different set of objectives. It
is, of course, to improve the skills for those tasks first introduced in
pre-service training; but more importantly, it is to involve the officers with professional development, quality service delivery, and team building.
LMC’s consulting service also explores joint partnerships used to achieve
and sustain training objectives.